1. Change the Deliverability to "All Emails".
( Setup --﹥ Quick Search --﹥ Deliverability --﹥ All Emails ).
2. Supported Objects: Accounts, Contacts, Contracts, Leads, Opportunities, and activity-enabled Custom object records
3. UnSupported Objects: Cases
Reference link :
https://help.salesforce.com/articleView?id=000331369&type=1&mode=1
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